Foundations of Digital Marketing and E-commerce
Foundations of Digital Marketing and E-commerce

Foundations of Digital Marketing and E-commerce QnA

Table of Questions

Modul 1 Foundations of Digital Marketing and E-commerce QnA

What is the term for any communication method or platform a business can use to reach its target audience online?

The term for any communication method or platform a business can use to reach its target audience online is Digital channel.

Digital marketing helps businesses create brand recognition in new and global markets. What does this mean? Select all that apply

Digital marketing helps businesses create brand recognition in new and global markets. This means:
-It makes products and services accessible to a variety of people
-It drives sales

Digital marketing enables potential customers to act the moment they experience the ad, such as when a customer clicks on a digital ad to purchase a product. Which advantage of digital marketing does this represent?

The advantage of digital marketing that enables potential customers to act the moment they experience the ad is Get faster results.

Which of the following statements regarding working in a marketing career is generally true?

The statement regarding working in a marketing career that is generally true is: It is helpful to specialize in a marketing role that aligns with your strengths such as writing, visual design, or data analysis.

What best describes the skill of data storytelling as a digital marketer or e-commerce analyst?

The skill of data storytelling as a digital marketer or e-commerce analyst is best described as: Communicate data insights effectively to engage an audience.

Why should you create a portfolio?

You should create a portfolio To show samples of your past work and relevant work experience.

You want to become an expert in a specific industry by working for a single company. What role should you consider? 

If you want to become an expert in a specific industry by working for a single company, you should consider An in-house role.

Consider this scenario :
A recent graduate has decided on a career path. They want to work in a role that partners with multiple companies to help achieve their digital marketing and advertising goals. 
Which type of role should they consider?

A recent graduate who wants to work in a role that partners with multiple companies to help achieve their digital marketing and advertising goals should consider An agency role.

Developing and running campaigns to increase digital sales, optimizing paid advertising campaigns using SEO, managing an online marketing presence, and monitoring website analytics are tasks typical for which e-commerce role level?

Developing and running campaigns to increase digital sales, optimizing paid advertising campaigns using SEO, managing an online marketing presence, and monitoring website analytics are tasks typical for Associate-level roles

As a new associate, you may be asked to follow SEO best practices, draft social media copy and obtain approvals, and monitor activities of returning customers.
Who typically fills this role?

The role that typically involves following SEO best practices, drafting social media copy and obtaining approvals, and monitoring activities of returning customers is Digital marketing coordinator.

Modul 2 Foundations of Digital Marketing and E-commerce QnA

Consider the following scenario about digital marketing :
A pet store creates an online presence. The owner posts video ads on social media of products and discounts. The ads don’t attract new customers. How can digital marketing help the pet store succeed?

Digital marketing can help the pet store succeed By reaching potential customers and engaging with them effectively.

How can a digital marketing strategy get customers to come back for an additional purchase?

A digital marketing strategy can get customers to come back for an additional purchase By building customer trust.

Why is the customer journey important for digital marketing?

The customer journey is important for digital marketing Because understanding and improving the journey can transform a potential customer into a loyal customer.

Why would a business create multiple customer journey maps? 

A business would create multiple customer journey maps To show the patterns and behaviors of different types of customers.

A marketing funnel is wide at the top and narrow at the bottom. What does this show?

A marketing funnel being wide at the top and narrow at the bottom shows that Many potential customers will enter the top of the funnel, but only some of them will reach the bottom to become loyal customers.

What are the stages of a simple marketing funnel? four answers.

The stages of a simple marketing funnel are ConsiderationLoyaltyAwareness, and Conversion.

What awareness tactic helps businesses reach new customers? 

An awareness tactic that helps businesses reach new customers is to Build promotional partnerships with other brands or influencers.

Maya is shopping on a company’s website. Maya spends twenty minutes trying to change the item amounts she would like to purchase. Why is it important for the company to measure how long Maya spends on a page? 

It is important for the company to measure how long Maya spends on a page Because the goal is for customers to find what they need quickly, so if a customer spends a long time completing a task, it might mean that the company needs to reevaluate the layout or functionality of website buttons.

Aisha just made her first purchase on a company’s website. In order to nurture this relationship and build brand loyalty, how can digital marketers create a positive post-purchase experience for Aisha?

To nurture the relationship and build brand loyalty, digital marketers can create a positive post-purchase experience for Aisha by Inviting Aisha to join in the company’s rewards program.

Why is it important to measure both the number of conversions in the marketing funnel, and metrics such as the time to conversion and average number of touchpoints to conversion?

It is important to measure both the number of conversions in the marketing funnel, and metrics such as the time to conversion and average number of touchpoints to conversion Because it provides valuable insights into how customers interact with a brand.

Modul 3 Foundations of Digital Marketing and E-commerce QnA

Which term describes how much more customers are willing to pay for a name brand than a store brand?

The term that describes how much more customers are willing to pay for a name brand than a store brand is Brand equity.

Which of the following statements best describe how a company’s brand and marketing work together?

The statements that best describe how a company’s brand and marketing work together are:
A company’s marketing strategy can help a business build its brand.
A company’s brand is the foundation for its marketing strategy.

Fill in the blank: When setting a digital marketing strategy, it’s important to _____ and set meaningful goals before picking your channels.

When setting a digital marketing strategy, it’s important to research your audience and set meaningful goals before picking your channels.

What is a business goal?

A business goal is A big, long-term aim that has the potential to affect an entire company.

To support the goal of growing its customer base by 30%, an electronics business will increase its lead generation by 35% over the next six months. To generate leads, they will highlight new product features with a 10% increase in ad budget.

The goal of growing its customer base by 30%, an electronics business will increase its lead generation by 35% over the next six months. To generate leads, they will highlight new product features with a 10% increase in ad budget. This is a Marketing goal.

Which of the following are examples of owned media? Select all that apply.

The examples of owned media are e-books and Whitepapers.

How does paid search compare to search engine optimization (SEO)?

Paid search compares to search engine optimization (SEO) in that Paid search produces results more quickly.

A social media manager decides when to post content and how often. They would like to regularly engage followers without posting too much. Which one of the five pillars of social media marketing does this represent?

The pillar of social media marketing that a social media manager deciding when to post content and how often represents is planning and publishing.

What can brands do to deliver an experience that feels specific to each individual?

Brands can deliver an experience that feels specific to each individual by:
Matching where the customers are in the marketing funnel and
Addressing each recipient directly.

Fill in the blank: When brands _____ their lists, it makes it easier to build relationships with customers.

When brands segment their lists, it makes it easier to build relationships with customers.

A business wants to send customers personalized emails at different stages of the marketing funnel. Which of the following is an example of an email they would send during the conversion stage?

An example of an email a business would send during the conversion stage of the marketing funnel is An email about the business’s loyalty program after a purchase

Modul 4 Foundations of Digital Marketing and E-commerce QnA

What aspect of marketing provides information and useful insight about customer behaviors and interactions that can help answer questions in a concrete way?

The aspect of marketing that provides information and useful insight about customer behaviors and interactions that can help answer questions in a concrete way is Marketing data.

Imagine that a company wants to successfully launch a new product. Which of the following processes would provide useful information about customer behaviors from measurable outcomes of marketing campaigns that could help the company plan and refine an effective sales strategy?

The process that would provide useful information about customer behaviors from measurable outcomes of marketing campaigns that could help the company plan and refine an effective sales strategy is Performance marketing.

A marketer for a company organizes and summarizes data to track performance across marketing and sales efforts. What is this process called?

The process where a marketer for a company organizes and summarizes data to track performance across marketing and sales efforts is called Data reporting.

What refers to the average revenue generated per customer over a certain period of time?

The term that refers to the average revenue generated per customer over a certain period of time is Customer lifetime value.

How does attribution help businesses learn which touchpoints are most effective at getting customers to take action?

Attribution helps businesses learn which touchpoints are most effective at getting customers to take action by Determining which touchpoints are responsible for generating the leads, conversions, or sign-ups.

Fill in the blank: The average customer encounters _____ on their purchase journey, and the path isn’t always straightforward.

The average customer encounters six touchpoints on their purchase journey, and the path isn’t always straightforward.

Fill in the blank: A digital marketer uses _____ to convey insights to a specific audience using a clear and compelling narrative.

A digital marketer uses data storytelling to convey insights to a specific audience using a clear and compelling narrative.

Fill in the blank : The _____ of a data story should engage your audience by explaining what you learned, and how you can use that information to take action.

The three main components of a data story should engage your audience by explaining what you learned, and how you can use that information to take action.

A marketer is creating a data story and picks their data points and insights. What is the next step in creating a data story?

After a marketer is creating a data story and picks their data points and insights, the next step in creating a data story is to Build a narrative that conveys the insights effectively.

What are data visualizations?

Data visualizations are A graphic representation of data that conveys information.